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New Features

SmartSeat Social Distancing Solution

This requires an additional installation/setup

How this is helpful: This allows organizations to sell seats without manually placing holds ahead of time

HIGH LEVEL (Additional information can be found here)

  • SmartSeat will automatically place holds on seats when patrons reserve and purchase seats
  • Applying the holds will update the seat availability in real time
  • These holds will also help Box Office determine which seats are allowed to be reserved through the client
  • This allows patrons to still be able to select the seats they want

Ability to hide Additional Options Filter on Seat Map

How this is helpful: Some organizations would like to not show additional seating options and price types as filter to clear up confusion

  • If there is only one available price type
  • Special seating is already made clear by the legend and filters are distracting patrons from making quicker decisions

How to enable: Go to the Global Settings page in Venue Builder and update the following properties in the Seat Map Settings section


Ability to change the initial zoom for mobile and tablet screen sizes

How this is helpful: This enables the ability to have the seat map open fully zoomed out on mobile devices.

           

Before                                                              After

How to enable: Speak to a project team member/Ian to help setup the right values for initial view box size


All Tickets

Key Summary
SMARTSEAT-263 As an admin, I would like to have the mobile seat map open up showing the whole seat map
SMARTSEAT-241 As an admin, I want to enter a seat radius in Venue Builder on each seat map
SMARTSEAT-242 As an admin, I want to enter a X and Y value in Venue Builder on each seat map
SMARTSEAT-245 As an admin, I want to have separate messaging to let patrons know when the selected seats could not be reserved
SMARTSEAT-247 Perform SD checks on all reserved seats and place holds on SmartSeat load
SMARTSEAT-248 Perform SD checks on all reserved seats and place holds on SmartSeat reserve
SMARTSEAT-249 Perform SD checks on reserved seats on payment and confirmation
SMARTSEAT-253 Tessitura X & Y - As an admin, I want to create social distancing check logic
SMARTSEAT-254 SVG Radius - As an admin, I want to create social distancing check logic
SMARTSEAT-258 SVG Radius - As an admin, I want to create social distancing check logic
SMARTSEAT-269 Remove promo code button is not working on SmartSeat
PAIDSS-32 I want to hide the Additional Options accordion

 

Questions?

Contact your project team or the SmartSeat team

Ian Xu

About the author

Ian Xu

Product Architect

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